Natively supported by HEYA
Local demand. A faster path to the door.
HEYA natively supports Q-Commerce, bringing local availability, picking, delivery zones, scheduling, and dispatch into a connected operation. Serve immediate needs through your storefront and a mobile app experience.
Understand the model
Quick commerce, or Q-Commerce, focuses on delivering everyday purchases within a short local window. Customers often order groceries, household essentials, or convenience products because they need them soon. The operating model depends on nearby stock, a manageable service area, efficient picking, and a reliable delivery handoff. Speed comes from coordinating those decisions, with a customer promise that reflects the capacity of the actual operation.
Inside the operation
The closest dark store picks the basket.
A customer orders local essentials. The team locates the selected products and prepares the basket against current availability.
The order moves through preparation into the delivery handoff, with the destination and delivery choice kept in context.
Complete delivery and review fulfillment performance so the next service window reflects what your operation can reliably handle.
Native to HEYA
Q-Commerce is a native HEYA vertical. Its stock, shelf mapping, delivery-zone, scheduling, and order tools support the flow from a local basket to a dispatched order. Your team can define where it serves customers and the delivery options it can offer, while managing preparation in the same backend. HEYA also offers a standard or customized mobile app for this vertical, making frequent local ordering part of your own customer experience.
Configure delivery availability around the geography you serve. HEYA’s regional shipping tools can show or hide methods by country, state, and city. Pair those options with clear delivery promises so customers understand the service available at their address. Choose the coverage your stock locations and delivery team can support consistently.
Explore Zone-based shippingA local basket needs products that your team can actually find and prepare. Maintain accurate product quantities, use shelf references to help pickers locate items, and connect external stock data through the Stock Connector where appropriate. These tools bring the online catalog closer to the physical work happening in a store or dark store.
Explore Shelves mappingHEYA’s Delivery Time Slots tools let the team define intervals and capacities. Shape the customer’s available choices around the volume your operation can accept, and coordinate those windows with picking and delivery preparation. A short delivery window is an operational commitment: set it according to your location, staffing, stock, and route conditions.
Explore Delivery time slotsKeep order details available through preparation and the delivery handoff, with HEYA’s driver tools supporting your own delivery operation. The Q-Commerce mobile app option gives your business another customer entry point alongside the storefront. Review fulfillment and shipping performance to identify where orders wait and where capacity needs to change.
Explore Live order pipelineA day in the business
An illustrative q-commercescenarioA neighborhood grocery serves a defined area in New York. A customer orders milk, fruit, and pantry items for the evening. The team picks from mapped shelves, prepares the basket, and hands it to its delivery operation. Delivery windows and capacity settings help keep the storefront promise aligned with the work the team can accept. The timing shown in the visual above is illustrative, rather than a delivery guarantee.
Before you begin
Yes. HEYA natively supports the Q-Commerce operating model with connected catalog, stock, order, and local-delivery tools. Configure the relevant apps and settings around the service area and fulfillment process your business uses.
Delivery timing depends on your stock locations, picking capacity, staffing, distance, and local conditions. HEYA provides tools to manage the process and present delivery choices; your operation defines the promise it can reliably fulfill.
Yes. HEYA offers a standard or customized mobile app for Q-Commerce. Choose the app experience and scope that fit your brand, alongside the storefront and operational tools used to prepare and deliver orders.
Your next move
Explore HEYA’s plans and configure the tools, integrations, and customer experience your operation needs.
Explore plansMore ways to sell
