Orders & Delivery
Offer delivery choices with defined intervals and capacity. HEYA’s delivery scheduling tools help connect the customer’s preferred window with the amount of work your team can realistically accept.
Delivery time slots · 3min read
The big picture
A delivery window is a commitment. If customers can choose a time without any connection to operational capacity, a convenient checkout can become a difficult delivery day. HEYA’s app catalog includes Delivery Time Slots, described as allowing administrators to define intervals and capacities, alongside Delivery Schedule and Delivery Schedule V2. Review the scheduling tools enabled for your store and build a promise that fits the way your team prepares and delivers orders.
A closer look
Choose windows that customers can understand and your operation can use. The right interval depends on preparation time, travel, and the area served. A compact local delivery operation may organize its day differently from a retailer handling larger orders. Clear intervals give both customers and staff a shared expectation about when delivery is intended to happen.
The Delivery Time Slots app explicitly includes capacity as part of slot configuration. Use that control to connect availability with the amount of work the operation can support. Revisit the plan when staffing, delivery areas, or demand changes. Capacity should be a considered operational input, rather than an arbitrary number set once and forgotten.
A time choice works alongside shipping coverage, method pricing, and the delivery promise shown to customers. Review those pieces together so the storefront does not offer a convenient window for an otherwise unsuitable delivery method. Scheduling is most useful when customer-facing wording and the internal preparation process describe the same service.
In practice · illustrative scenario
A local grocery operation can offer defined afternoon windows and set capacity according to the team available to prepare and deliver orders. Customers receive a clearer choice, while staff can plan around a more deliberate schedule instead of accepting every order into the same undifferentiated delivery promise.
Good to know
Yes. The Delivery Time Slots app is described as supporting specific intervals and capacities. Review its enabled configuration together with the scheduling tools used by your store.
No. The shipping method describes the delivery service and its charges; a slot describes a time choice within the delivery experience. They should work together, but they answer different customer questions.
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